Senior Salesforce Administrator
We are Brain Corp and we enable smarter operations. We set out to create the most intelligent tools ever, and now we power the world’s largest fleet of robots operating in commercial public spaces. By injecting intelligence into our customers' operations, we transform manual operations into automated workflows, making the lives of people safer, easier and more productive. Our robots are running around thousands of stores, schools, warehouses, hospitals, offices, airports and more, solving practical challenges with revolutionary solutions. For more information on how we are turning robots into tools that serve a purpose and to learn how you can become a brainiac, please visit: https://www.braincorp.com/.
Position Summary:
Our Business Systems team is looking to hire a Senior Salesforce Administrator, a critical step in taking business operations to the next level at Brain Corp. This is a broad role spanning key integrations within our customer go-to-market system portfolio. You will bring Brain Corp your expertise in critical Salesforce products and gain significant experience in rolling out Salesforce those products out, including Service Cloud.
This is a great time to consider joining Brain Corp as we are a dynamic and growing company disrupting the autonomous industrial robotics industry. There are always new projects to work on and we promise you will never get bored here! We also highly value our employees welfare and this is reflected in our amazing benefits and perks including daily lunch and snacks, game nights, learning events and so much more.
Essential Job Functions:
- Manage and administer Brain’s Salesforce environment, Sales Cloud, CPQ, and Service Cloud
- Partner with the business to understand current and future needs to deliver high-value technical solutions by improving the user experience and day-to-day efficiency
- Automate processes using Salesforce tools such as process builder, flow automation, validation rules
- Configure and maintain custom objects, record types, fields, page layouts, formulas, data validation rules, triggers, custom workflows, approval processes, installed packages, etc.
- Manage and coordinate the testing process, create test cases, and establish protocols and appropriate environments
- Partner with other teams that own and manage integrated systems
- Facilitate process improvement sessions to synthesize findings and feedback into an informed experience design
- Define, design, and document business flows and processes on various sized projects
- Provide training to business stakeholders and end users
- Write systems based use cases and adept with SOQL queries, data mappings, and implementation in Salesforce
- Manage and administer integrations with adjacent systems, such as the company’s ERP system, field service management system, data warehouse, and other internal systems
Education and/or Work Experience Requirements:
- Bachelor's degree in Computer Science, Management of Information Systems, or equivalent
- 5+ years hands-on experience with Salesforce.com is required with a focus on Sales Cloud and Service Cloud (Leads, Opportunities, Contracts, Quotes, Case Management, Asset Management and other integration tools, etc.)
- Expertise in business process modeling and diagramming (swimlane and sequence diagrams, process flows, UML, wireframes)
- Ability to create and document business requirements, use cases and test cases, interacting with stakeholders, business users/analysts, partners, and vendor teams
- Applied domain experience working with Salesforce in a software subscription-based environment
- Knowledge of ETL integrations with connected databases and Hands on experience in performing complex data loads
- Strong understanding of Release Management process and CI/CD
Required Knowledge, Skills, Abilities, and Other Characteristics:
- Experience with data modeling, custom objects, permissions, SOQL queries, SFDC parameters and user defined objects
- Creating workflow rules and process builder flows
- Experience with APEX, advanced reporting, formula fields, DevOps Center and change management
- Salesforce Admin or Dev certification
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Essential functions may require maintaining the physical condition necessary for sitting, walking or standing for periods of time; operating a computer and keyboard; use of hands to finger and grasp; talk and hear at normal room levels; visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned or to make general observations of facilities or structures; push or pull up to 20 pounds.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually quiet to moderate. Employees are exposed to the typical office environment with computers, printers and telephones.
Salary Range:
The anticipated salary range for candidates who will work in San Diego, California is $112,000 to $145,000. The final salary offered to a successful candidate will be dependent on several factors that may include but are not limited to the type and length of experience within the job, type and length of experience within the industry, education, etc. Brain Corp is a multi-state employer and this salary range may not reflect positions that work in other states.