The retailer operates a well-known regional grocery chain in the US, with more than 100 stores and thousands of employees. The retailer had been using a traditional floor cleaning approach for its 100+ stores, leveraging the services of a third-party contractor for many years. However, the contractor was unreliable, and the cleanliness of the floor conditions suffered, providing a poor and unsafe customer experience. In addition, there was no easy way for managers to validate that the cleaning had been completed across multiple stores. The retailer made the decision to take its cleaning program in-house, but wanted to do so without adding a lot of additional labor costs.